Privacy Policy

1. Information We Collect

When you interact with us — through our website, WhatsApp, phone, email, or in person — we may collect:

• Your name, phone number, and email address
• Business/company name and shipping or billing address
• Order details, product inquiries, and communication history
• Payment-related information necessary to process orders (processed securely through our payment partners)

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide customer support
• Process and fulfill orders, including order confirmations, invoices, and shipment tracking
• Send you updates related to your orders, account, or services you've requested
• Improve our products and services
• Comply with legal and regulatory requirements

3. WhatsApp Communication

If you contact us via WhatsApp or opt in to receive messages from us, we may use the WhatsApp Business Platform to:

• Send order confirmations, invoices, shipping updates, and payment reminders
• Respond to your questions and support requests
• Share relevant product or service information, where you have consented to receive such messages

Your phone number and message content shared via WhatsApp are processed in accordance with Meta's WhatsApp Business Platform policies, in addition to this Privacy Policy. You may opt out of promotional messages at any time by replying "STOP" or contacting us directly.

4. Data Sharing

We do not sell your personal information. We may share information with:

• Trusted service providers who help us operate our business (e.g., logistics partners, payment processors, IT service providers), solely to perform services on our behalf
• Regulatory or government authorities where required by law

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy, or as required by applicable law.

7. Your Rights

You may contact us to:

• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Withdraw consent to receive marketing communications

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.